Cancellation & Refund Policy

Cancellation & Refund Policy – Reju ChoCo
At Reju ChoCo, we are committed to delivering premium quality products and a satisfying customer experience. Please read our policy carefully before placing your order.

Order Cancellation
Once an order is confirmed and processed, it cannot be cancelled under any circumstances.

Please ensure that all order details are correct before finalizing your purchase.

Refund Policy
We offer refunds only in the following cases:

Missing Chocolates: If the delivered box has chocolates missing.

Damaged Product: If the chocolates are completely broken upon delivery.

Conditions for Refund
A clear photo/video of the received item must be shared with us within 24 hours of delivery.

The packaging must be retained as proof to verify damage or missing items.

How to Request a Refund
Contact us via WhatsApp at 0317-518-8223 or email us at rejuchoco@protonmail.com with your order number and issue.

Once your request is reviewed and approved, a refund will be processed within 5-7 business days.

We reserve the right to deny a refund request if the above conditions are not met